Troubleshooting FAQ

TROUBLESHOOTING FAQ

Is your problem not listed here? Visit Request PAWS Help.

1. What are the recommended browsers?

Users are strongly encouraged to use any of the following browsers:

Operating System	Recommended Browser
Microsoft Windows	Internet Explorer 7 or 8, Firefox 3.x
Mac OS X	Firefox 3.x; Safari 2.0.4
UNIX and Linux	Firefox 3.x

In order for PAWS to work properly:

Pop-up Blockers must be turned off.
Cookies must be enabled
Javascript must be enabled

We also suggest that you periodically clear your cache memory. Find more information on cache and for instructions on how to clear cache memory.

2. When I sign into PAWS, my page is not appearing correctly. Certain page components (like the Self-Service box) are missing.

If your page is empty or is not displaying properly, we suggest deleting cookies/clearing cache and restarting your browser. For instructions, go to: https://pawshelp.tcnj.edu/wp-content/uploads/sites/275/2011/07/Cache_Cookies1.pdf

3. I am selecting links, and PAWS appears to be processing my request but nothing happens.

Pop-ups must be enabled to use PAWS. If pop-ups are blocked, certain features may not function properly. If pop-ups are not enabled, the system will continue to appear as if it is “processing”, even if the pop-up has been blocked.

To enable pop-ups in Internet Explorer and Firefox:

Internet Explorer

1) From Tools point to Pop-up Blocker, and then click on Pop-up Blocker Settings.2) Type paws.tcnj.edu in the box ‘Address of Web site to Allow’ and Click ‘Add’.

3) Click Close.

Firefox

1) From Tools select Options.

2) Select the Content icon.

3) If the Block Pop-up Windows is selected, click Exceptions.

4) Type paws.tcnj.edu into the field.

5) Click Allow.

4. PAWS keeps logging me out automatically.

We suggest deleting cookies/clearing cache and restarting your browser. For instructions, go to: https://pawshelp.tcnj.edu/wp-content/uploads/sites/275/2011/07/Cache_Cookies1.pdf